The Wiser Choice for Conversational IVR and WebRTC

We LOVE FreeSWITCH. We built it and continue to invest in maintaing it.

But for new strategic use cases like AI-driven Conversational IVR, and WebRTC <> SIP integrations for websites and apps, SignalWire offers the power and flexibility of FreeSWITCH but abstracts its most difficult and complex challenges.

With SignalWire, teams of 1-3 can ship and scale new, differentiated features and products in tight iterative cycles in a fraction of the time, with less technical risk.

The difference can be quite significant.

In our experience supporting enterprise FreeSWITCH deployments, it typically takes 6-9 months to build a proof-of-concept for these advanced features, followed by 24-48 months to reach enteprise-ready production. SignalWire enables POCs in hours or days, with production-ready deployments in 7-90 days.

SignalWire has embedded the entire speech-to-text <> LLM <> tool use <> text-to-speech pipleine directly into the media stack, delivering an industry-leading average of 500ms latency for lifelike voice interactions.

Our platform includes an AI Gateway (SWAIG) for serverless integrations with backend systems, granular parameters for guiding AI behavior, and a scripting language for building teams of specialized agents and routing calls between them.

With our native SIP trunking, PSTN interfaces, and WebRTC integrations, every voicebot you build on SignalWire can interface with traditional telephony (PSTN/SIP), initiate voice or video calls from websites and apps, and integrate with contact centers, IVRs, phone systems, and video conferencing solutions.
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Building equivalent capabilities on FreeSWITCH would likely involve a multi-year engineering project with uncertain outcomes for latency and reliability.

FreeSWITCH is highly configurable but requires careful, complex setups and hard-won expertise to maximize security.

SignalWire delivers hardened infrastructure with threat surfaces refined through years of iteration, proactive monitoring for fraud and abuse signals, and comprehensive compliance certifications including SOC-II 2 and HIPAA. (PCI compliance coming soon).

For enterprises handling sensitive customer data, processing payments, or working in regulated industries, SignalWire streamlines years of security engineering and compliance work.

FreeSWITCH starts as a single instance. It requires significant infrastructure investment and as much as 2-3 years of iterative development to achieve 99.95% uptime at scale.

SignalWire provides horizontal scaling across a global edge network with seamless failover across regions from day one, delivering 99.95% uptime, 50ms network latency to 2 billion people worldwide, and the ability to handle thousands of concurrent calls without performance degradation.

This built-in enterprise-grade infrastructure significantly reduces the need for extensive investment in DevOps to scale real time communications and conversational AI.

If you're a telephony expert...and especially if you already know FreeSWITCH, you'll find The SignalWire Markup Language (SWML) highly intuitive.

For contact center and enterprise telephony use cases, SWML delivers FreeSWITCH's flexibility through much simpler REST APIs, YAML and JSON.

If you're a web developer, basic familiarity with telephony and IVR will go a long way. But SWML maps to familiar full stack web development patterns and abstracts the most difficult complexities into declaritive markup. If you know how to build web apps, the learning curve will be weeks, not years.
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In short: SWML gives existing telephony experts superpowers and makes it far eaiser for web developers to build a wide range of real time communications and conversational apps.